Shipping Policy

 

Effective Date: 08/11/2022
Website: www.proteashopsa.co.za
Email: sacricketshop@gmail.com

Thank you for shopping with us. We are committed to delivering your official South African Protea Cricket Team jerseys safely and efficiently across South Africa.

1. Delivery Areas

We currently deliver nationwide within South Africa.

2. Processing Time

All orders are processed within 24 hours (Monday – Friday).
Orders placed on weekends or public holidays will be processed on the next business day.

You will receive a confirmation email once your order has been dispatched.

3. Delivery Options

🚚 Next Day Doorstep Delivery – R59.00

  • Delivered the next business day after dispatch.

  • Available in major metropolitan areas.

  • Orders must be placed before the daily cut-off time to qualify.

🚚 2–3 Business Days Insured Doorstep Delivery – FREE

  • Delivery within 2–3 business days.

  • Fully insured for your peace of mind.

  • Available nationwide.

Please note: Delivery times may vary slightly depending on your location.

4. Order Tracking

Once your order has been shipped, you will receive tracking details via email so you can monitor your parcel until it reaches your doorstep.

5. Delivery Delays

While we strive to ensure timely delivery, delays may occasionally occur due to:

  • Courier operational delays

  • Weather conditions

  • High order volumes

  • Public holidays

We will always communicate any unexpected delays.

6. Incorrect Address Information

Customers are responsible for providing accurate delivery details.
We cannot be held liable for orders delayed or returned due to incorrect address information provided at checkout.

7. Lost or Damaged Parcels

All parcels shipped via our 2–3 day insured delivery option are covered by courier insurance.
If your parcel arrives damaged or is lost in transit, please contact us immediately at sacricketshop@gmail.com and we will assist you promptly.

If you have any questions regarding your shipment, please contact us at:
📧 sacricketshop@gmail.com

Thank you for supporting South African cricket 🇿🇦🏏